Request Support
Use the form below to contact the Flourish Team about any support needs
Support Request Turnaround Times
We prioritize requests based on urgency to ensure efficient resolution.
As a rule of thumb our turn around times are as follows, or sooner:
We start working on these as soon as we get them and try to have them figured out in less than 24 hours
Since Flourish is a large system it’s rare for the entire system to be unusable at any given time. While we work on repairing the affected module other areas of Flourish are usually able to be worked with. If Flourish is running, but completely unusable, please let us know in your support request so it can be put higher in the queue.
These are bugs that don’t render Flourish unusable, but they severely affect the way in how it’s used. Ex: Names not auto filling in forms, Broken Splash Screens, etc
These are bugs that are minor annoyances, but don’t affect the usability of Flourish Ex: Misspellings, broken links in a single location,(when all other links navigate properly), missing icons, aesthetic fixes, etc
Bulk data corrections can vary by complexity. Some are really quick to fix, and others require us to develop a strategy to make fixes without compromising the rest of your data. The team and I will assess these as they come up and try to communicate an estimate on how much time we expect it to take. Examples: Deleted or missing data Time Zone Corrections Data Imports/Exports Moving data from one spot to another
Submit a support ticket
Notice: Some users may be unable to access Flourish
We’re aware that some users are currently unable to access Flourish due to missing permissions. This is the result of a recent security update that changes how Flourish handles users who don’t have a user role assigned.
Previously, a user without an assigned role had unrestricted access to all data in the system. Because a simple oversight during user setup could expose sensitive data to the wrong people, we’ve reversed this behavior: users without a role are now restricted by default.
How to fix it: Any user with System Admin permissions can restore access by assigning the appropriate user role to each affected user.
For step-by-step instructions, see:
Need more help? If you’re experiencing a different issue, or need additional help with this process, please continue submitting your ticket below. A member of the Flourish Team will respond based on the level of your request, as outlined in the turnaround times listed above.
Support Request Turnaround Times
We prioritize requests based on urgency to ensure efficient resolution.
As a rule of thumb our turn around times are as follows, or sooner:
We start working on these as soon as we get them and try to have them figured out in less than 24 hours
Since Flourish is a large system it's rare for the entire system to be unusable at any given time. While we work on repairing the affected module other areas of Flourish are usually able to be worked with. If Flourish is running, but completely unusable, please let us know in your support request so it can be put higher in the queue.
These are bugs that don't render Flourish unusable, but they severely affect the way in how it's used. Ex: Names not auto filling in forms, Broken Splash Screens, etc
These are bugs that are minor annoyances, but don't affect the usability of Flourish Ex: Misspellings, broken links in a single location,(when all other links navigate properly), missing icons, aesthetic fixes, etc
Bulk data corrections can vary by complexity. Some are really quick to fix, and others require us to develop a strategy to make fixes without compromising the rest of your data. The team and I will assess these as they come up and try to communicate an estimate on how much time we expect it to take. Examples: Deleted or missing data Time Zone Corrections Data Imports/Exports Moving data from one spot to another
We appreciate your patience with us as we work on your system! We will always do everything in our power to get requests taken care of as fast as possible.
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